Upon placing your order, you would have received a comprehensive email containing all the necessary information you need. However, if you happen to encounter any difficulty in locating the email or have inadvertently misplaced it, fear not! We have prepared a helpful guide to assist you in retrieving the essential details. Simply follow the steps outlined in our guide, and you'll have all the information at your fingertips, ensuring a smooth and delightful experience.
Guide: Sending us your flowers
Please send your flowers to the below address and ensure you follow this guide
Luna Creations
33 Ransome Avenue,
Scole, Norfolk
IP21 4EA
If your flowers are being sent in their fresh state, the initial step involves carefully drying them. This essential process typically takes 4-6 weeks. The timeframe for completion may vary depending on our workload and the time of year. As a general guideline, you can expect your order to be ready within 8-16 weeks, during busy periods this can change to 16-20 weeks. Please check our website for updates.
Throughout the preservation journey, we believe in keeping you fully informed and involved. Rest assured that we will keep you in the loop at every stage of the process. As soon as we commence working on your order, we will promptly notify you. Your satisfaction and peace of mind are of utmost importance to us, and we strive to ensure a transparent and enjoyable experience throughout.
Absolutely! We've prepared a concise and informative blog post that elaborates on the pre-order process with us. It outlines all the essential details and provides a seamless guide on how to proceed. Should any queries arise, please don't hesitate to contact us.
Absolutely! We gladly accept already dried flowers for preservation. However, it's common for most people to send us fresh blooms, which we carefully dry using silica gel—a tried and tested method for optimal preservation. Prior to your flowers being encapsulated in resin, this step must be performed to ensure quality results.
Please note that whether your flowers arrive dried or fresh, the completion time may vary based on our workload. While we strive to expedite the process, expect your order to be ready within the estimated turnaround time (8-16 weeks) to avoid disappointment. We'll keep you informed throughout the preservation journey.